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| Reports & Other Publications of the APLab |
We present a summary of results from a study sponsored by the Special Libraries Association whose objective was to develop a taxonomy for studying value-in-use of library and information services in corporations. We treat value as a multidimensional concept and we isolate key dimensions of value as perceived and assessed by users. To obtain the data we interviewed 218 users from 10 corporations after they used a service from the special library in their corporation. We analyzed the texts of answers and categorized them into a faceted structure. The result is a Derived Taxonomy of Value of Use of Library and Information Services in Corporate Environments. The entries in the Taxonomy can be adapted in instruments for studying value in specific corporate situations. We make suggestions for application. This is the second in a series of such value-in-use studies. The first one concentrated on an academic library environment and its users and this second study concentrates on corporate library and its users. Similarities and differences between the two studies are discussed.
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