This course provides students the opportunity to develop the basic computer skills needed to manage an information technology operation in the business world. The class includes a broad coverage of technology concepts and trends underlying current and future developments in IT operations. We start by introducing the workplace environment of your staff, then moving to the background of the computer and its hardware devices components. The students will end with a broad base of knowledge and competency in hardware operations management including installation, configuration, diagnosing, preventative maintenance, and basic networking.