My research lies at the intersection of Human Computer Interaction (HCI), Computer-Supported Cooperative Work (CSCW), and Health Informatics. I use theories and concepts from Information Science to examine social and technical issues of information use in health care. My doctoral dissertation, advised by Mark Ackerman, uses psychosocial information as a lens to examine doctors’ and nurses’ information use and documentation practice. It draws on a 17-month ethnographic study, in-depth analysis of medical records, and semi-structured interviews to investigate clinicians’ documentation behaviors.
Currently, while I am continuing my research in hospital settings, I've also extended my research into issues of health information use from patients' perspective. My doctoral students Lora Appel and Si Sun are working with me on a couple of projects, collaborating with researchers from Robert Wood Johnson Hospital and Centers for Health Communication at University of Michigan Hospital System, to explore the effectiveness and usability issues of health applications on portable devices.
Zhou, X., Zheng, K., Ackerman, M.S., and Hanauer, D. (2012) Cooperative Documentation: Patient Problem List as Nexus of Electronic Health Records. Proceedings of ACM on Computer Supported Cooperative Work, 2012. ACM Press, 911-920.
Zhou, X., Ackerman, M.S., and Zheng, K. (2011) CPOE Workarounds, Boundary Objects, and Assemblages. (archival) Proceedings of ACM on Human Factors in Computing Systems (SIGCHI '11), ACM Press, 3353-3362. (acceptance rate 26%)
Zheng, K, Hanauer, DA, Padman, R, Johnson, MP, Hussain, AA, Ye, W, Zhou, X, Diamond, HS. Handling anticipated exceptions in clinical care: Investigating the benefits and consequences of providing `exit strategies' in an electronic health records system. J Am Med Inform Assoc. 2011;18(6):883--9.
Zhou, X., Ackerman, M.S., and Zheng, K. (2010) Computerization and information assembling process: Nursing work and CPOE adoption. (archival) Proceedings of the First ACM International Health Informatics Symposium (SIGIHI ’10), ACM Press, 36–45. (top 17% selected for oral presentation)
Zhou, X., Ackerman, M.S., and Zheng, K. (2010) Doctors and Psychosocial Information: Records and reuse in Inpatient Care. (archival) Proceedings of ACM on Human Factors in Computing Systems (SIGCHI '10. ACM Press, 1767-1776. (acceptance rate 22%)
Zhou, X., Ackerman, M.S., and Zheng, K. (2009) I just don't know why it's gone: Maintaining Informal Information Use in Inpatient Care. (archival) Proceedings of ACM on Human Factors in Computing systems (SIGCHI '09). ACM Press, 2061-2070. (acceptance rate 25%)
Zhou, X. (2008) Student Archival Research Acitivity: An Exploratory Study , Journal of American Archivist, 71(2), Fall/Winter, 2008, 476-498.
Batcheller, A., Hilligoss, B., Nam, K., Rader, E, Rey-Babarro, M., and Zhou, X. (2007) Testing the Technology: Playing Games with Video Conferencing. (archival) Proceedings of ACM on Human Factors in Computing Systems (SIGCHI '07), ACM Press, 849-852, 2007. (acceptance rate 24%)
Zhou, X. (2007) Examining Search Functions of EAD Finding Aids Websites, Journal of Archival Organization, 3(3/4), 99-118, 2007.
Lutters, W., Ackerman, M.S., and Zhou, X. (2007) Group Information System, book chapter appeared in Personal Information Management, Seattle, University of Washington Press, p 236-248.
Lee, C.Y. and Zhou, X. (2000) Quality management and manufacturing strategies in China, International Journal of Quality and Reliability Management, 17(8), 2000, 876-898.
Lee, C.Y., Sha, W., and Zhou, X. (1997) Total Quick Response System: A Flexible Management Approach for Global Operations, International Journal of Management , 16(3), 1997, 299-310.
Zhou, X., Zheng, K., Ackerman, M.S., and Hanauer, D. Problem List: Exploring a Navigation Mechanism to Access Long-term Medical Information, poster presented at American Medical Informatics Association (AMIA) 2011 Annual Symposium, Washington DC, October, 2011.
Zhou, X., Zheng, K., & Ackerman, M.S., Clinician Workarounds in Use of Computerized Prescriber Order Entry, paper presented at Workshop on Interactive Systems in Healthcare (WISH), CHI 2010, Atlanta, GA, April, 2010.
Zhou, X., Ackerman, M.S., and Zheng, K. Issues in Documentation and Use of Psychosocial Information: The Socio-Technical Perspective, poster presentation, AMIA (American Medical Informatics Association) 2009 Annual Symposium, AMIA Distinguished Poster Award Nomination, San Francisco, CA, November, 2009.
Zhou, X., Social Construction of Medical Information, paper presented at IBM Research Human-Computer Interaction Symposium, IBM research center at Watson, New York, November, 2008.
Zhou, X., Ackerman, M.S, & Zheng, K., Re-formation of Healthcare Information: An Opportunity for Health IT, Poster at American Medical Informatics Association (AMIA) Annual Symposium, Washington DC, 2008.