Photo by Pam Sessoms


Professor, Department of Library and Information Science & Director, Ph.D. Program
School of Communication & Information
Rutgers, The State University of New Jersey
4 Huntington Street,
New Brunswick, NJ 08901-1071

Office: DeWitt, Room 206

Phone: (848)932-8797
Fax: (732)932-6916

Twitter: @MarieLRadford (and) @vrbib


I am Director of the Ph.D. Program and a Professor at the Department of Library and Information Science in the School of Communication & Information, Rutgers University, New Brunswick, NJ. Prior to this, from 2002 to August, 2004, I was Acting Dean at Pratt Institute, School of Information and Library Science. I was an Associate Professor at Pratt from 1996-2004, tenured in 2001. I have taught courses at the Doctoral, Masters, and undergraduate levels at Rutgers, including Information & Communication Processes, Qualitative Research Methods, Theories and Issues in Library Science, Interpersonal Communication, Reference Services, Management, and Retrieving and Evaluating Electronic Resources.

An interdisciplinary scholar, my interests are in the library and information field as well as in interpersonal communication and cultural studies. Currently, my research focus is on interpersonal communication in reference encounters (face-to-face and in virtual environments), nonverbal communication, media stereotypes of librarians and libraries, qualitative assessment of traditional and virtual reference services and library programs, and cultural studies.

I also am a consultant in qualitative assessment of library services and programs, and in staff development and training in the areas of communication, management, and related areas. For more information see my Consulting Website.

I am Co-PI of two grants funded by IMLS, Rutgers, and OCLC:

Cyber Synergy (2011-2014)

Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives (2005-2008)

Professionally, I am active in both library and communication organizations, including:

  1. National Communication Association (NCA)
  2. Association for Library and Information Science Education (ALISE)
  3. Reference and User Services Association (RUSA)
  4. Association of College & Research Libraries (ACRL)
  5. American Library Association (ALA)


2013 ALISE/Bohdan S. Wynar Research Paper Award, for: Radford, M. L. & Connaway, L. S. Not dead yet! A longitudinal study of query type and ready reference accuracy in live chat and IM reference. [Published, Jan., 2013, in Library & Information Science Research 35(1).] Award presented at ALISE Conference, Seattle, Washington, January 24, 2013.

2011 RUSA Reference Service Press Award for Radford, M. L., Connaway, L. S., Confer, P., Sabolsci-Boros, S., & Kwon, H. (spring 2011). “Are we getting warmer?” Query clarification in live chat virtual reference. Reference & User Services Quarterly 50(3), 259-279. Award presented June, 2012.

2010 Isadore Gilbert Mudge Award for distinguished contributions to reference librarianship given by the American Library Association, Reference and User Services Association.


Leading the Reference Renaissance: Today's Ideas for Tomorrow's Cutting Edge Services. Marie L. Radford (Ed.) (2012). New York: Neal-Schuman.

Reference Renaissance: Current and Future Trends. Marie L. Radford and R. David Lankes (Eds.) (2010). New York: Neal-Schuman.

Conducting the Reference Interview: A How-To-Do-It Manual for Librarians, 2nd Edition.
Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford (2009).
New York: Neal-Schuman.

Academic Library Research: Perspectives and Current Trends.
Radford, M. L. & Snelson, P. (Eds.) (2008).
Chicago: ACRL/ALA.
I'm one of the editors and I'm also co-author With Lorri Mon of the chapter: "Reference Service in Face-to-Face and Virtual Envrionments" (pp. 1-47).

Virtual Reference Service: From Competencies to Assessment.
Lankes, R.D., Nicholson, S., Radford, M. L., Westbrook, L., Silverstein, J., & Nast, P. (Eds.) (2008).
NY: Neal-Schuman.

I'm one of the editors and author of the chapter: "Interpersonal communication in virtual reference encounters in the Library LAWLINE Consortium" (pp. 77-88).
Web Research: Selecting, Evaluating, and Citing 2nd ed.
Marie L. Radford, Susan Barnes, and Linda Barr (2006)
Boston: Allyn and Bacon.
Purchase this book at Barnes and Noble.
The Reference Encounter: Interpersonal Communication in the Academic Library
Marie L. Radford (1999)
Chicago: American Library Association/Association of College and Research Libraries.


The Atlantic Journal of Communication

The Professors - I play keyboards with this rock band.

Gary P. Radford's Webpage

Copyright 2014, Marie L. Radford.
This site last updated September 1, 2014.