Newest Book
Conducting the Reference Interview: A How-To-Do-It Manual for Librarians, 2nd Edition. Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford (2009). New York: Neal-Schuman.

Read the Booklist Online Review.

Other Recent Publications

Radford, M. L. (Winter, 2008). A Personal choice: Reference service excellence. Reference and User’s Services Quarterly 48(2), pp. 108-115.

Connaway, L. S., Radford, M. L., Dickey, T. J., Williams, J. D., & Confer, P. C. (June, 2008). Sense-making and Synchronicity: Information-Seeking Behaviors of Millennials and Baby Boomers. Libri (58), 123-135.
Click here for e-print (pdf192.4K/32 pp.)

Radford, M. L. (June, 2008). Review of: Constructing Grounded Theory: A Practical Guide through Qualitative Analysis, by Kathy Charmaz (2006, London: Sage Publications). Library & Information Science Research, 30(2), 158-159.

Radford, M. L. (January/February, 2008). How to conduct a focus group. Marketing Library Services, 22(1), 1-3.

Connaway, L. S., Radford, M. L., & Dickey, T. J. (December/January, 2008). On the trail of the elusive non-user: What research in virtual reference environments reveals. ASIST Bulletin, 34(2).

Radford, M. L. & Connaway, L. S. (February, 2007). “Screenagers” and Live Chat Reference: Living Up to the Promise. Scan. 26(1), 31-39.

Click Here for publications and presentations relating to: "Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives"
IMLS Grant for which I am co-principal investigator with Lynn Silipigni Connaway of OCLC.

Link to

School of Communication & Information, Rutgers University

Press Release for IMLS Grant

The Atlantic Journal of Communication

The Professors - I play keyboards with this rock band.

Contact Information
Phone: (732) 932-7500 x8233
Fax: (732) 932-6916
Email
Mailing Address: School of Communication & Information
Rutgers University, 4 Huntington Street, Room 329
New Brunswick, NJ 08901-1071

My Blog moved to Wordpress: Library Garden

Radford Consulting

Academic Vita

Biosketch
I am a tenured Associate Professor at the School of Communication, and Informations, Rutgers University, New Brunswick, NJ. Prior to this, from 2002 to August, 2004, I was Acting Dean at Pratt Institute, School of Information and Library Science. I was an Associate Professor at Pratt from 1996-2004, tenured in 2001. I have taught courses in Information & Communication Processes, Interpersonal Communication, Library and Information Science Theory, Reference Services, Management, Retrieving and Evaluating Electronic Resources, Online Searching, and School Media. I also conduct library research, evaluation, and training with Radford Consulting. I am an interdisciplinary scholar, with interests in the library and information field as well as in interpersonal communication and cultural studies.
Currently, my research focus is on interpersonal communication in reference encounters (face-to-face and in virtual environments), nonverbal communication, media stereotypes of librarians and libraries, qualitative assessment of traditional and virtual reference services and library programs, and cultural studies. I am active in both library and communication organizations, including , the Association for Library and Information Science Education (ALISE), and the Library Research Round Table of the American Library Association. Also, I am the Rutgers SC&I liaison to the New Jersey Library Association, the SC&I Alumni Association, and SC&I Beta Phi Mu Omicron Chapter. I am an Associate Editor of The Atlantic Journal of Communication and Member-At-Large for the New Jersey Communication Association. Also, I am Past President of The New York State Communication Association.

	Academic Library Research: Perspectives and Current Trends. Radford, M. L. & Snelson, P. (Eds.) (2008). Chicago: ACRL/ALA. I'm one of the editors and I'm also co-author With Lorri Mon of the chapter: Reference Service in Face-to-Face and Virtual Envrionments (pp. 1-47).
	Virtual Reference Service: From Competencies to Assessment. Lankes, R.D., Nicholson, S., Radford, M. L., Westbrook, L., Silverstein, J., & Nast, P. (Eds.) (2008). NY: Neal-Schuman. I'm one of the editors and author of the chapter: Interpersonal communication in virtual reference encounters in the Library LAWLINE Consortium (pp. 77-88).
	Web Research: Selecting, Evaluating, and Citing(2006) 2nd ed. with co-authors Susan Barnes and Linda Barr, was published by Allyn and Bacon, Boston. Purchase this book at Barnes and Noble.
	"The Reference Encounter: Interpersonal Communication in the Academic Library" was published in 1999 by the American Library Association/Association of College and Research Libraries, Chicago, Illinois. It is now out of print, but you can download it free of charge by clicking on the above title.