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Academic Vita of
Marie L. Radford
Updated November 4, 2008

Books, Juried Publications, and Book Reviews


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Books

Lankes, R.D., Nicholson, S., Radford, M. L., Westbrook, L., Silverstein, J., & Nast, P. (Eds.) (2008). Virtual Reference Service: From Competencies to Assessment. NY: Neal-Schuman.
Radford, M. L., Barnes, S. B., & Barr, L. (2006).
Web Research: Selecting, Evaluating, and Citing. (2nd ed.). Boston: Allyn and Bacon Publishers.
Radford, M. L., Barnes, S. B., & Barr, L. (2002).
Web Research: Selecting, Evaluating, & Citing. Boston: Allyn and Bacon Publishers.
Radford, M. L. (1999). "The Reference Encounter: Interpersonal Communication in the Academic Library" (Publications in Librarianship, no. 52). Chicago, IL: Association of College and Research Libraries, A Division of the American Library Association.

Forthcoming Book

Radford, M. L. & Snelson, P. (in press, 2009).
Academic Library Research: Perspectives and Current Trends. Chicago, IL: Association of College and Research Libraries, A Division of the American Library Association.

Articles in Refereed Journals and Publications

Connaway, L. S., Radford, M. L., Dickey, T. J., Williams, J. D., & Confer, P. C. (June, 2008). Sense-making and Synchronicity: Information-Seeking Behaviors of Millennials and Baby Boomers. Libri (58), 123-135.
Click here for e-print (pdf192.4K/32 pp.)

Radford, M. L. & Connaway, L. S. (February, 2007). “Screenagers” and Live Chat Reference: Living Up to the Promise. Scan. 26(1), 31-39.
Radford, M. L. & Kern, M. K. (winter 2006).
A multiple-case study investigation of the discontinuation of nine chat reference services. Library & Information Science Research. 28(4), 521-547.
Radford, M. L. (June, 2006).
Encountering Virtual Users: A Qualitative Investigation of Interpersonal Communication in Chat Reference. Paper accepted for publication in the Journal of the American Society for Information Science and Technology. 57(8), 1046-1059.
Radford, G. P. & Radford, M. L. (spring, 2005).
Structuralism, Post-structuralism, and the library: de Saussure and Foucault. Journal of Documentation, 51(1), 60-78. Special Issue: “Information Science and the Philosophy of Science,” Birger Hjorland, issue editor.
Radford, M. L. & Radford, G. P. (January, 2003).
Librarians and party girls: Cultural studies and the meaning of the librarian. The Library Quarterly. 73(1), 54-69.
Radford, G. P. & Radford, M. L. (July, 2001).
Libraries, librarians, and the discourse of fear. The Library Quarterly. 71(3), 299-329.
Radford, M. L. (Winter, 2001).
Encountering users: Applying interpersonal communication theory in the library context. Journal of Education for Library and Information Science, 42(1), 27-41.
Radford, M. L. (1998).
Approach or avoidance? The role of nonverbal communication in the academic library user's decision to initiate a reference encounter. Library Trends, 46(4), 699-717.
Ciliberti, A., Radford, M. L., Radford, G. P., and Ballard, T. (1998).
Empty handed? A material availability study plus transaction log analysis verification. Journal of Academic Librarianship, 24(4), 282-289.
Radford, M. L. and Radford, G. P. (1997).
Power, knowledge, and fear: Feminism, Foucault, and the stereotype of the female librarian. The Library Quarterly, 67(3), 250-266.
Radford, M. L. (April, 1996).
Communication theory applied to the reference encounter: An analysis of critical incidents. The Library Quarterly, 66(2), 123-137.
Mitchell, E.S, Radford, M. L., and Hegg, J. L. (1994).
Book availability: Academic library assessment. College & Research Libraries, 54(7), 1-10.

Book Chapters

Radford, M. L. & Mon, L. (in press, 2009). Reference Service in Face-to-Face and Virtual Environments.. In: Marie L. Radford & Pamela Snelson, Academic Library Research: Perspectives and Current Trends, for ALA/ACRL, Publications in Librarianship series. Chicago: ACRL.
Radford, M. L. (2008). Interpersonal communication in virtual reference encounters in the Library LAWLINE Consortium. In: R. David Lankes, Scott Nicholson, Marie L. Radford, Lynn Westbrook, Joanne Silverstein, and Philip Nast (Eds.) Virtual Reference Service: From Competencies to Assessment, pp. 77-88. NY: Neal-Schuman Publishers.
Radford, M. L. (2006). Investigating interpersonal communication in chat reference: Dealing with impatient users and rude encounters. In: R. David Lankes, Eileen Abels, Marilyn White and Saira N. Haque. (Eds.) The Virtual Reference Desk: Creating a Reference Future, pp. 23-46. NY: Neal-Schuman Publishers.
Radford, M. L. (2005). Interpersonal communication in chat reference: Encounters with rude and impatient users.
In: Saira Haque. (Ed.) Creating a Reference Future: Proceedings of the Virtual Reference Desk Conference, pp. 41-73. Cincinnati, OH (November 8-9, 2004). NY: Neal-Schuman Publishers.
Radford, M. L. (1989). Interpersonal communication theory in the library context: A review of current perspectives. In: Bohdan S. Wyner. (Ed.) Library and Information Science Annual (Vol. 5). Englewood, CO: Libraries Unlimited.

Juried Print Proceedings

Radford, M. L. & Connaway, L. S. (2008). Cordial Connections: Evaluating Virtual Reference from User, Non-User, and Librarian Perspectives using the Critical Incident Technique. In: Education and Training in Digital Libraries & Reference in Digital Environments. Conference Proceedings for the LIDA 2008 (Libraries in the Digital Age) conference, Dubrovnik and Mljet, Croatia, June 2-7, 2008. Edited by Josipa Selthofer, Tatjana Aparac-Jelusic, & Maja Krtalic, pp. 56-67.
Connaway, L.S., de Gaia, J., & Radford, M.L. (2007). Social networking: The confluence of content, collaboration and community. In: Applying Web 20: Innovation, Impact, and Implementation Conference Proceedings. Online Information 2007, London, England, December 4-6, 2007, Edited by Helen Jezzard, pp. 161-162.
Connaway, L. S. & Radford, M. L. (2007). Service sea change: Clicking with screenagers through virtual reference. In: Sailing into the Future: Charting our Destiny. Proceedings of the Thirteenth National Conference of the Association of College and Research Libraries, March 29-April 1, 2007, Baltimore, Maryland. Edited by Hugh Thompson, Chicago: ACRL/ALA, pp. 191-197.

Online Proceedings

Radford, M. L. & Connaway, L. S. (2009). CREATing a New Theoretical Model for Reference Encounters in Synchronous Face-to-Face and Virtual Environments. Juried paper abstract published as Online Proceedings of the 2009 ALISE Conference to be held in Denver, CO, January 20-23, 2009.
Radford, M.L. & Connaway, L. S. (2007). Connecting in Cyberspace: The Millennial Generation and Virtual Reference Service. Part of panel presentation: Behaviors and Preferences of Digital Natives: Informing a Research Agenda, Online proceedings of The American Society for Information Science and Technology Conference, Milwaukee, Wisconsin, October 18-20, 2007.
Radford, M. L. & Connaway, L. S. (2006). Seeking sustainability and singularity: evaluating virtual reference from user, non-user, and librarian perspectives. Part of panel: Information realities: Shaping the digital future for all. Online proceedings of The American Society for Information Science and Technology Conference, Austin, TX, November 3-9, 2006. [
Radford, M. L. & Connaway, L. S. (2006). Virtual windows: Observing chat reference encounters through transcript analysis. Online Proceedings of a symposium: The Role of Observation and the Health of Community presented at the 19th International Association for People-Environment Studies, Alexandria, Egypt, September 11-16, 2006.
Radford, M. L. (2005). Virtual dialogs: Relational communication in chat reference encounters. Online proceedings of the International Communication Association 55th Annual Conference. NY, NY, May 26-30, 2005. [Available: EBSCOhost Communication & Mass Media Complete].
Radford, M. L. (2005). Legal landscape: Interpersonal communication in virtual reference encounters in a regional law reference consortium. Online proceedings of the Virtual Reference Desk 7th Annual Digital Reference Conference, San Francisco, CA, November 14-15, 2005.
Radford, M. L. & Kern, K. (2005). Cyberspace casualties: An inquiry into cases of discontinued virtual reference services. Online proceedings of the Virtual Reference Desk 7th Annual Digital Reference Conference, San Francisco, CA, November 14-15, 2005. Click here for handout
Kaske, N., Abels, E., Radford, M. L., & Lankes, R. D. (2005). Recent research findings on virtual reference services: What we have learned lately and what should we research next? Online proceedings of panel presented at the Virtual Reference Desk 7th Annual Digital Reference Conference, San Francisco, CA, November 14-15, 2005.
Radford, M. L. & Thompson, J. (2004). “Yo Dude! Y R U Typin So Slow?" Online proceedings of the Virtual Reference Desk 6th Annual Conference, Cincinnati , OH (November 8-9, 2004).

Edited Symposium in Refereed Journal

Radford, M. L. (Fall, 1999). Edited symposium in the New Jersey Journal of Communication on "Nonverbal Communication-Interdisciplinary Connections." Wrote introduction: "Nonverbal Communication and Interdisciplinary Connections: A Symposium," 7(2), 137.

Book Reviews

Radford, M. L. (June 2008). Review of: Constructing grounded theory: A practical guide through qualitative analysis, by Kathy Charmaz (2006, London: Sage Publications). In Library & Information Science Research.
Radford, M. L. (November 2001). Review of: Unobtrusive Evaluation of reference service and individual responsibility: The Canadian Experience by Juris Dilevko (2000, Westport CN: Ablex). In Journal of Academic Librarianship, 27(6), 487-488.