Workshops

Back to Marie L. Radford's Main Page	Academic Vita of Marie L. Radford Updated January 27, 2008 *Workshops* Back to Academic Vita Page Back to Radford Consulting

Achieving Effective Interpersonal Communication in Virtual Environments. Pennsylvania Library Association, Lehigh Valley, Cedar Crest College, Allentown, PA, May 15, 2008.
Got a Minute? Successful Time Management Strategies. Bound Brook Library, Somerset County Library System, Somerset, NJ, January 29, 2008.
Time Management. Central Jersey Library Regional Cooperative, Freehold, NJ, Spring 2008.
Tips and Tactics for Time Management & Sharpening Organizational Skills. Somerset County Library, Somerset, NJ, November 30, 2007 and December 14, 2007.
Web 2.0 Magical Mystery Tour with the Library Garden Bloggers. Central Jersey Regional Library Co-operative, Princeton Public Library, NJ, August 22, 2007, South Jersey Regional Library Co-operative, Cherry Hill Public Library, NJ, August 30, 2007, Highlands Regional Library Co-operative, Troy-Parsippany Library, October 9, 2007.
Tips & Tactics for Successful Project Management. Brooklyn Public Library, IMLS Grant for Public Urban Library Service Education, August 31, 2007.
Tips & Tactics for Service Excellence. Baruch College, NY, August 23, 2007.
Strategies for Effective Communication and Service Excellence. Pennsylvania State University, August 2, 2007.
Exploring Encounters with Chat Users: Analyzing Virtual Reference Transcripts. 2007 Oregon Virtual Reference Summit, Bend, OR, June 1, 2007.
Introduction to Chat Reference. Nassau County Library System, A pril 30, 2007.
Analyze This: Focus Groups as Assessment Agents. New Jersey Library Association, Long Branch, NJ, April 24-25, 2007.
Got a Minute? Time Management and Organization Skills. SJRLC, Burlington County Library, April 19, 2007.
Achieving Excellent Reference Service. Baruch College, NY, March 2, 2007.
Achieving Service Excellence. Newark Public Library, December 7, 15, & 18, 2006.
Positive Approaches to Problematic People. Brooklyn Public Library, IMLS Grant for Public Urban Library Service Education, December 8, 2006.
Tips & Tactics for Sharpening Organizational Skills. SLA, Princeton-Trenton Chapter. Princeton, NJ, December 6, 2006.
Strategies for Service Excellence: Positive Approaches. Princeton Public Library, Princeton, NJ, November 20, 2006.
Strategies for Effective Communication and Service Excellence. Western NY Library Resources Council Library Leadership Institute. Buffalo, NY, November 13, 2006.
Leveraging Your Time: Tips and Tactics for Time Management & Organizational Skills. Middletown Public Library, NJ, October 9, 2006.
Dynamic Training. Brooklyn Public Library, IMLS Grant for Public Urban Library Service Education, August 24, 2006.
Tips and Tactics for Managing Time and Setting Priorities. South Jersey Regional Library Cooperative. July 13, 2006.
Workplace Coaching. Brooklyn Public Library, IMLS Grant for Public Urban Library Service Education, June 16, 2006.
Effective Communication for User-Centered Service. Rutherford Public Library, Rutherford, NJ, June 9, 2006.
Strategies for Effective Communication. Metropolitan New York Library Council, NY, NY, and New York Public Library, May 26, 2006.
Time Management & Organizational Skills. Monmouth County Library, Monmouth County Library, Annual Meeting, May 12, 2006.
Leveraging Your Time: Tips and Tactics for Time Management & Organizational Skills. New Jersey Law Librarians Association, New Brunswick, NJ, May 2, 2006.
Dynamic Training: Tips and Tactics for Excellence. CollegeBoard, Miami Dade University, Miami, FL, April 21, 2006.
Tips & Tactics for Time Management and Organizational Skills. Rutgers University Libraries, Alexander Library, April 4, 2006.
Conflict Resolution. New Jersey Library Association, April 26, 2006.
Tips & Tactics for Sharpening Organizational Skills. New Jersey Library Association, April 26, 2006.
Tips & Tactics for Time Management and Organizational Skills. Metropolitan New York Library Council, NY, NY, and New York Public Library, March 31, 2006.
Conflict Resolution. Brooklyn Public Library, IMLS Grant for Public Urban Library Service Education, February 24, 2006.
Tips & Tactics for Time Management & Organizational Skills. Brooklyn Public Library, December 13, 2005.
Strategies for Effective Interpersonal Communication. Brooklyn Public Library, IMLS Grant for Public Urban Library Service Education, December 6, 2005.
Using Focus Groups for Assessment, Amherst College, MA, November 21, 2005.
Tips and Tactics for Organization and Time Management, Willingboro Public Library and SNJRLC, November 11, 2005.
She Looked At Me Like I Was From Mars: Nonverbal Communication in Library Service Encounters. Ocean County Library, November 4, 2005.
Interpersonal Communication in Chat Reference, Buffalo, NY, October 21, 2005
Train the Trainers: Mentoring Skills. B rooklyn Public Library, October 11, 2005.

Connections, Collegiality, Cooperation: Effective Library Communication. Montville Township Public Library, Montville, NJ, June 15, 2005.
Train the Trainers: Coaching & Mentoring Skills. Brooklyn Public Library, PULSE Grant, May 23, 2005.
Encountering Chat Users: Interpersonal Communication in Virtual Reference. New England Law Library Consortium (NELLCO), New Haven, CT, April 22, 2005.
Tips & Tactics for Time Management and Taming the Paper Tiger NJLA, Long Branch, NJ, April 13-14, 2005.
Train the Trainers: Tips & Tactics for Time Management & Organizational Skills. Brooklyn Public Library, PULSE Grant, December 20, 2004.
Better Management of Your Time: Tips and Tactics for Time Management & Organizational Skills. Southern New England Law Librarians Association, Hartford, CT, November 19, 2004.
Positive Approaches to Problematic People. La Guardia Community College, Long Island City, NY, November 5, 2004.
Tips & Tactics for Time Management & Organizational Skills for Staff. La Guardia Community College, Long Island City, NY, October 4, 2004.
Encountering Users: Update on the Reference Interview. Columbia Summer Reference Institute, NY, NY, July 13, 2004.
Positive Approaches to Problematic People. Boston Public Library, Boston, MA, June 15, 2004.
Close Encounters of the Chat Kind: Interpersonal Communication in Virtual Reference. Boston Public Library & MassAnswers, Boston MA, June 16, 2004.
Close Encounters of the Chat Kind: Interpersonal Communication in Virtual Reference. PALINET, Philadelphia, PA, May 21, 2004.
Positive Approaches to Diverse Users. PALINET, Philadelphia, PA, May 21, 2004.
Tips & Tactics for Time Management & Organization. Hostos Community College, Bronx, NY, May 19, 2004.
"She Looked at Me Like I was From Mars:" Nonverbal Communication at the Service Desk. Metropolitan New York Library Council, NY, NY, (November 11, 2003).
Tips & Tactics for Time Management & Organizational Skills for Staff. La Guardia Community College, Long Island City, NY (November 10, 2003).
Tips & Tactics for Time Management & Organizational Skills for Faculty. La Guardia Community College, Long Island City, NY (October 29, 2003).
Tips & Tactics for Time Management for Junior Faculty. NYSCA, Kerhonkson, NY (October 24-26, 2003).
Positive Approaches to Problematic People. Southern New England Law Librarians Association, Quinnipiac Univ. School of Law Library, CT (October 14, 2003).
Evaluation & Assessment Methods Service Workshop. New York Public Library, NY (June 16, 2003).
Tips & Tactics for Time Management & Organizational Skills for Faculty. La Guardia Community College, Long Island City, NY (April 2, 2003).
Tips & Tactics for Time Management & Organizational Skills La Guardia Community College, Long Island City, NY (November 25, 2002).
Tips & Tactics for User Friendly Service. Montclair State University, Montclair, NJ (November 15, 2002).
Improving Nonverbal Communication at the Service Desk Metropolitan New York Library Council, NY, NY, (June 26, 2002).
User Friendly Service Metropolitan New York Library Council, NY, NY, (May 1, 2002).
Positive Approaches to Managing Conflict and Dealing with Difficult People. Technical Services Management Program, Rutgers University, New Brunswick, NJ, (April 17, 2002).
Positive Approaches to Problematic People. Rutgers University, MLS Colloquium New Brunswick, NJ (March 13, 2002).
Strategies for Effective Library Communication. SCLA Support Staff Services Division and Suffolk Cooperative Library System Long Island, NY, (November 16, 2001).
Strategies for Effective Library Communication. University of Missouri, MLS Colloquium Columbia, MO, (September 21, 2001).
Positive Approaches to Problematic People. New York State Library Assistant's Conference St. John's University, NY, (June 14-15, 2001).
Strategies for Effective Library Communication. Reference and Adult Services Division, Nassau County Library Association, Farmingdale Public Library, Long Island, NY (June 6, 2001).
Tips and Tactics for Time Management & Organization Skills. METRO, New York, NY (April 25, 2001).
User Friendly Reference: Improving Nonverbal Communication. Reference and Adult Services Division, Nassau County Library Association, Farmingdale Public Library, Long Island, NY (April 13, 2000).
Positive Approaches to Problematic People. METRO, New York, NY (March 24, 2000).
Communication Strategies for User-Friendly Service. New York Public Library, Science, Industry and Business Library, NY (June 7 and June 9, 1999).
Communication Strategies for User-Centered Reference. New York Public Library, Science, Industry and Business Library, NY (June 14 and June 21 , 1999).
Communication Strategies for Service Excellence: Train the Trainers Workshop. New York University, Bobst Library, NY (April 27, 1999).
Positive Approaches to Problematic People: Train the Trainers Workshop. New York University, Bobst Library, NY (May 11, 1999).
Customer Service Training for Librarians. Pratt Institute, NY (January 8, 1999).
Dealing with Difficult Users. Pratt Institute, NY (January 8, 1999).
The Impact of Chronic Stress on Interpersonal Communication and Relationships. Bernards Township Library, NJ (June 23, 1998).
New Jersey Law Librarians Association: Positive Approaches to Problematic People: An Interactive Workshop. New Brunswick, NJ (May 14, 1998).
Positive Approaches to Problematic People. Livingston Public Library, Livingston, NJ (November 12, 1997).
Complaints from Hell: Servicing Internal and External Customers/Patrons. METRO, New York, NY (September 17-18, 1997).
World Wide Web Workshop I: Internet Resources for Research and Teaching Communication. Workshop leader with Kurt W. Wagner, The William Paterson University of New Jersey, presented at the Eastern Communication Association, Baltimore, MD (April 10, 1997).
World Wide Web Workshop II: To do or not to do: Issues in constructing and maintaining a Web Page from an academic point of view. Presented with Marvin A. Hecht, Harvard University, Eastern Communication Association, Baltimore, MD (April 12, 1997).
Introduction to the Internet for Educators. Workshop leader with Marie Monteagudo of William Paterson University at The William Paterson University of New Jersey (November 16, 1995).
Second Annual Whole Language Across the Curriculum: Integrating Literature and Technology K-8. Conference Coordinator and Workshop leader, The William Paterson University of New Jersey (July 6-7, 1995).
Whole Language Across the Curriculum: Integrating Literature and Technology K-8. Conference Coordinator and Workshop leader, The William Paterson University of New Jersey (July 7-8, 1994).
CD-ROM and the Macintosh: Energizing the K-8 Curriculum. Workshop leader with Jane Hutchison of William Paterson University at The William Paterson University of New Jersey (October 19 and October 26, 1993; March 15 and March 22, 1994; May 17 and May 23, 1994).
CD-ROM and the Macintosh: Two-Day Inservice Workshop for Paterson Library Media Specialists. Workshop leader with Jane Hutchison of William Paterson University Paterson, NJ (Nov. 23 and Dec. 14, 1993).
The Literature Connection Seminar '93. Workshop leader and graduate credit coordinator with Dr. Carol Rhodes, of William Paterson University at The William Paterson University of New Jersey (July 12-16, 1993).
The User-Friendly Service Desk: Improving Staff's Nonverbal Behavior. Workshop leader with Dr. Valerie Manusov of Rutgers University at Rutgers University, NJ (April 8, 1993).
The Literature Connection whole learning seminar. Faculty coordinator and workshop leader, The William Paterson University of New Jersey (July 6-10, 1992).
Nonverbal Communication and Librarians. Workshop leader with Dr. Valerie Manusov, The William Paterson University of New Jersey (Aug., 1991).
Nonverbal Communication, Part II. Workshop leader with Dr. Valerie Manusov, The William Paterson University of New Jersey (Jan., 1992).
Make a Visual Impact: Integrating Films and Video Across the K-12 Curriculum. Workshop leader with Jane Hutchison, The William Paterson University of New Jersey (Oct. 6, 1990).
Microcomputer Software K-12: the Right Match. Workshop leader with Jane Hutchison, The William Paterson University of New Jersey (March 31, 1990).