Marie L. Radford, Ph.D.

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Phone: (732) 932-7500 x8233
Fax: (732) 932-6916

Email

Workshops and Training Topics (Full-Day or Half-Day)
  • Service Excellence & Customer Service
  • Train the Trainer for Service Excellence
  • Persuasion & Influence Skills for Managers/Leaders
  • Time Management
  • Qualitative Service Assessment
  • Interpersonal Communication Skills
  • Interpersonal Communication Skills for Chat Reference
  • Positive Approaches to Problematic People
  • Communication Skills for Managers/Leaders
  • Presentation Skills & Public Speaking
  • Nonverbal Communication & Approachability
  • Coaching & Mentoring
  • How to Conduct Focus Groups, Analyze Focus Group Data
  • Qualitative Assessment & Analysis
Consulting Projects
Workshops & Training
Academic Vita

Radford Consulting

Expert Assistance In:
  • Library Program Evaluation/Assessment
  • Grant Evaluation
  • Live Chat Reference Training
  • Qualitative Program/Service Evaluation
  • Survey Design and Analysis
  • Library Public Service Evaluation
  • Facilitating Focus Groups
  • Facilitating Retreats
  • Training for Excellent Library Service
  • Training in Interpersonal and Nonverbal Communication
  • Development and Presentation of Customized Training

Brief Professional Resume
  • 15 years experience in professional consulting
  • 26 years experience as educator/trainer
  • 11 years experience as academic librarian/department head
  • 8 years experience as school librarian
  • executive/managerial experience in higher education
  • extensive professional writing experience
Selected Clients - Including Libraries, Associations, & Consortia
  • Cornell University, NY
  • Dartmouth College, NH
  • The New York Public Library, NY
  • Brooklyn Public Library, NY
  • Princeton Public Library, NJ
  • South Jersey Regional Library Consortium, NJ
  • Infopeople, CA
  • Pennsylvania State University, PA
  • Yale University, CT
  • Amherst College, MA
  • Weill Cornell Medical Center Library, NY
  • New York University Library, NY
  • Hunter College Library, NY
  • LaGuardia Community College, NY
  • Hostos Community College, NY
  • METRO, NY, NY
  • LYRASIS/PALINET, Philadelphia, PA
  • Southern New England Law Librarians, Hartford, CT
  • New England Law Library Consortium, CT
  • Montville Township Public Library, Montville, NJ
  • VALE (Virtual Academic Library Environment) Consorium of New Jersey Libraries, NJ VALE Evaluation Report August, 2001.
  • The University of Maine, Orono, ME
  • Reference & Users Services Association of the American Library Association, Chicago, IL
  • Adelphi University, Long Island, NY
  • Middle County Public Library, Long Island, NY
  • Libraries For the Future, NY, NY