Dominick Velardo
3 Doreen Court -- Rockaway, NJ 07866
Phone -- 201.841.5371
E-mail -- velardo@scils.rutgers.edu

Objective

To obtain a position in information technology which will allow me to utilize and grow upon my technical, organizational and communicative skills.

Education

Rutgers University, New Brunswick, NJ
Bachelor of Arts in Communication, High Honors, Spring 2001
Major GPA: 3.875, Cummulative GPA: 3.317
Dean's List: Spring 1999, Fall 1999, Spring 2000, Fall 2000, Spring 2001

Experience

BLOOMBERG L.P., New York, NY
Technical Specialist -- June 2001 - Present
*  Responsible for client-side support on proprietary hardware, software and data circuits.
*  Document all incoming calls using internal ticketing system.
*  Escalate issues to second-tier support when necessary.
*  Provide recommendations to enhance customer service and employee development.
*  Achieved title of API Certified Specialist in April 2002.
*  Received Service Excellence awards in March and June 2002.

RUTGERS UNIVERSITY COMPUTING SERVICES, New Brunswick, NJ
Computer Consultant -- November 1997 - October 1999
Assistant Lab Supervisor -- October 1999 - June 2001
*  Oversee a staff of 40+ computer consultants and 2 computing facilities.
*  Identify and resolve software/hardware/network problems for in-house computers and laser printers.
*  Assist lab patrons with new login creation and password resets.
*  Design and implement efficient webpages and databases to aid in employee tasks.
*  Assist in administration, evaluation and training of current and new consultants.
*  Work in a team and independently on special projects and assignments.

EDDIE BAUER, Rockaway, NJ
Sales Associate -- May 1997 - August 2000
*  Provide outstanding customer service to customers of all ages in a high-volume store.
*  Perform occasional stockwork, merchandise inventories and store floorsets.
*  Recipient of store and customer service awards.

Skills

Operating Systems -- MS-DOS, Windows 9x/ME/NT/2000/XP, MacOS 9+, UNIX

Software -- MS Office 97/2000/XP, Microsoft Visio XP, ClarisWorks, Corel WordPerfect, FileMaker Pro, Adobe products, Dreamweaver 3+, HP JetAdmin Utilities, various web browsers, FTP, telnet, disk utilities and anti-virus programs

Hardware -- IBM-PC, Macintosh and NCD workstations, Cisco 1600/1720 and Nortel Networks Passport 5430/ARN/BLN routers, Linksys routers/NICs, laptops, printers, scanners, internal and external media storage devices

Network -- Win 9x/ME/NT/XP, TCP/IP, Ethernet, 56K P2P/Multi-Access, T1 P2P/Multi-Access, DS3, ISDN data circuits