In this course students study a critical approach to theories and practical applications of knowledge management/knowledge sharing in organizations, including: knowledge as a resource and asset; the role of technology tools in knowledge sharing; knowledge generation and knowledge flow; communities of practice; and the effective use of knowledge in organizations such as education, companies, non-profit organizations, and information agencies, including libraries. The course will address the role of information managers and professionals, communication professionals and knowledge advocates in understanding how knowledge is created, exchanged and used for organizational learning.
Upon successful completion of this course, students will be able to:
- Understand theoretical perspectives of knowledge creation, knowledge transfer, knowledge sharing, and knowledge leadership roles and skills.
- Understand how the study of communication relates to knowledge development and knowledge sharing in organizations.
- Discuss the relationship between knowledge management and a learning organization.
- Understand the differences between tacit knowledge and explicit knowledge and the way each is treated in the literature and in knowledge management/ knowledge sharing programs.
- Examine case studies of knowledge management/sharing systems and how they are implemented in the workplace.
- Investigate codification methods used to provide access to knowledge products.
- Study models of knowledge management programs and the technology and communication tools used to implement such models such as structured controversy and decision support systems.
- Understand how communication professionals contribute to a firm's knowledge management program.
- Identify ethical issues and problems inherent in knowledge management/knowledge sharing.