The Baldrige in Higher Education: The Rutgers Case. National Quality Education Conference, Atlantic City, NJ, Oct, 1999.

The Ivory Tower-2000: Images, Ironies, Opportunities.  Daniel Gorenstein Memorial Lecture, Rutgers University, Apr, 2000.

Challenges and Opportunities for Information and Guest Services Professionals, Annual Conference Keynote Address, Rutgers University, New Brunswick, June, 2000.

The Ivory Tower-2000: Images, Ironies, Opportunities.  Keynote video address at the International Convention on Quality in Higher Education 2000, Republic of Mauritius, July, 2000.

Strategic Planning and Measurement in Higher Education.  University of California-Berkeley, September 2000.

Excellence in Higher Education, A Baldrige-Based Approach to Assessment, Planning, and Organizational Development: Update.  National Association of College and University Business Officers, Chicago, July 2000.

Toward a Balanced Scorecard for Higher Education , Central Association of College and University Business Officers, Orlando, October 2000.

Excellence in Higher Education:  A Baldrige-Based Approach to Organizational Assessment, Planning, Leadership and Development-Overview and Results.  Eastern Association of College and University Business Officers, Boston, October 2000.

Keynote Address:  Reflections on the Ivory Tower, National Consortium for Continuous Improvement in Higher Education-California State University System Higher Education Quality Conference, San Francisco, November, 2000

Managing Organizational Change. National Association of College and University Business Officers, Denver, October 2000.