Applying the Framework to Academic and Administrative Assessment and Planning.  An Introduction.  Baldrige Goes to College Conference, Sponsored by the W.K. Kellogg Foundation, New Brunswick, NJ, June, 2001

A Vision for Change: Strategies for Promoting Change at Rutgers.  National Association of State Universities and Land-Grant Colleges, Atlanta, June, 2001

Confessions of a Converted Cynic.  Administration Planning Retreat, Kent State University, Sept, 2001.

Why Do Bad Things Happen to Good Initiatives:  Understanding and Managing Organizational Change, National Association of College and University Business Officers, Chicago, March, 2002

Baldrige-Based Approaches to Academic Assessment and Planning, University of Cincinnati, February, 2002.

Baldrige-Based Approaches to Academic Assessment and Planning, Miami University, February, 2002.

Organizational Assessment, Planning and Improvement:  Integrating Academic and Administrative Perspectives, Holy Family College, Philadelphia, April, 2002.

Advancing Service Excellence and Improving Campus Culture:  Implications for the Core Mission.  Keynote Lecture, University of Wisconsin Quality Showcase, University of Wisconsin-Madison, April, 2002.

Higher Education Effectiveness:  Corporate Techniques in Educational Planning.  Center for the Advancement of Postsecondary Education Lecture Series, University of Wisconsin-Madison, April, 2002.

Higher Education Continuous Improvement Trends and Programs. Council of Higher Education Management Associations (CHEMA), Quebec City, May, 2002.