Intercollegiate Consortium-Building for HIV/AIDS Education – Communication Strategies and Outcomes: A Progress Report (with W. David Burns, Fern Goodhart, Jeff Gould and Nurit Guttman).  Third Annual University of Kentucky, Health Communication Conference, Lexington, KY, April 1992.

The College Health Service Experience: What Patients Remember (with N. Guttman and D. Christensen). International Communication Association, Miami, FL, May 1992.

What Students Remember: Teaching, Learning, and Human Communication.  Keynote Address.  Rutgers University Teaching Assistant Orientation, New Brunswick, NJ, August 1992.

Critical Dimensions in Health Care Encounters from the Patient Perspective: The Role of Interpersonal Communication Sensitivity and Skill.  Association of Schools of Allied Health Care Professions, Orlando, FL, November 1992.

The Faculty Role and the Culture of Higher Education: Implications for Quality Initiatives in Higher Education.  The Conference Board, New York, July 1995.

Tradition of Excellence: Baldrige-Based Assessment of Higher Education Quality. New Jersey Higher Education Roundtable, Pemberton, NJ, February, 1995.

A Comprehensive Approach to Quality in Higher Education.  National Conference on Quality and Retention, New York, July, 1995.

A Baldrige-Based Approach to Higher Education Self-Assessment, Strategic Planning and Quality Improvement.  (with B. Bury, J. Lehr and M. Rison).  American Association of Higher Education, Boston, June, 1995.

The Quality-Communication Linkage: A Critical Relationship for Higher Education.  Ford Motor Company-Wayne State University Symposium, Detroit, October, 1995.

Higher Education Planning and Assessment: Uses of the ‘Tradition of Excellence.” American Association of Higher Education, State Tech College, Memphis, January, 1996.