Keynote Address:  Reflections on the Ivory Tower, National Consortium for Continuous Improvement in Higher Education-California State University System Higher Education Quality Conference, San Francisco, November, 2000

Managing Organizational Change. National Association of College and University Business Officers, Denver, October 2000.

Applying the Framework to Academic and Administrative Assessment and Planning.  An Introduction.  Baldrige Goes to College Conference, Sponsored by the W.K. Kellogg Foundation, New Brunswick, NJ, June, 2001

A Vision for Change: Strategies for Promoting Change at Rutgers.  National Association of State Universities and Land-Grant Colleges, Atlanta, June, 2001

Confessions of a Converted Cynic.  Administration Planning Retreat, Kent State University, Sept, 2001.

Why Do Bad Things Happen to Good Initiatives:  Understanding and Managing Organizational Change, National Association of College and University Business Officers, Chicago, March, 2002

Baldrige-Based Approaches to Academic Assessment and Planning, University of Cincinnati, February, 2002.

Baldrige-Based Approaches to Academic Assessment and Planning, Miami University, February, 2002.

Organizational Assessment, Planning and Improvement:  Integrating Academic and Administrative Perspectives, Holy Family College, Philadelphia, April, 2002.

Advancing Service Excellence and Improving Campus Culture:  Implications for the Core Mission.  Keynote Lecture, University of Wisconsin Quality Showcase, University of Wisconsin-Madison, April, 2002.