Ruben, B. D., Intercultural Communication Competence in Retrospect:  Who Would have Guessed? International Journal of Intercultural Relations. 2015 (April).

Ruben, B. D., The Bottomline: A Patient Relations Training Program.  Morristown, NJ:  Morristown Memorial Hospital, 1985, 137 pp.

Ruben, B. D., The Bottomline: A Patient Relations Training Program. (Revised). (Three Volumes) New Brunswick, NJ:  Johnson & Johnson Hospital Services, 1989, 310 pp.

Ruben, B. D., and others. A National Survey of Public Perceptions of Digestive Health and Disease: Lack of Knowledge, Misinformation and Myth. Bethesda, MD:  National Digestive Diseases Advisory Board, 1984. (B)

Ruben, B. D., Public Perceptions of Digestive Health and Disease:  Survey Findings and Communication Implications, Practical Gastroenterology, 10(2), 1986, 35-38, 40, 42. (A)

Bowman, J. C., and B. D. Ruben, Patient Satisfaction: Critical Issues in the Implementation and Evaluation of Patient Relations Training, Journa1 of Healthcare Education and Training, 1(2),1986, 24-27. (A)

Ruben, B. D., and J. C. Bowman, Patient Satisfaction: Critical Issues in the Theory and Design of Patient Relations Training, Journa1 of Healthcare Education and Training, 1(1), 1986, 1-5. (A)

Kreps, G. L., B. D. Ruben, M. W. Baker, and S. R. Rosenthal, A National Survey of Public Knowledge About Digestive Health and Diseases: Implications for Health Education, Public Health Reports, 102(3), 1987, 270-277. (A)

Ruben, B. D., The Health Caregiver-Patient Relationship:  Pathology, Etiology, Treatment. In Communication and Health:  Systems and Applications (E. B. Ray and L. Donohew, eds.), Hillsdale, NJ: Lawrence Erlbaum, 1989, 51-68. (C)

Ruben, B. D., Communicating with Patients.  Dubuque, IA: Kendall-Hunt, 1992, 116 pp. (B)