Jenny Mandelbaum uses Conversation Analysis to examine how a variety of aspects of the organization of interaction pertain to social relationships and identities. Her work focuses on the everyday lives of families. Her published work includes studies of storytelling, repair organization, the management of social knowledge (epistemics), and the implementation and consequences of such actions as recruiting assistance from others, requesting, offering, assessing, and complaining.
The University of Texas at Austin
Ph.D., Communication Studies
The University of Texas
M.A., Communication Studies
B.A., French and Philosophy
Jenny Mandelbaum's research uses the methods of Conversation Analysis to examine everyday talk-in-interaction. She is particularly interested in how a variety of aspects of the organization of interaction pertain to social relationships and identities. Her work includes studies of storytelling, repair organization, the management of social knowledge (epistemics), and the implementation and consequences of such actions as recruiting assistance from others, requesting, offering, assessing, and complaining. She is currently working with a large database of field video-recordings of families engaged in routine activities (eating meals, preparing and cleaning up from them, “hanging out” in front of the TV, doing homework, etc.). Currently, she is exploring how parents (and other family members) respond to children’s (including grown children’s) social infractions.
She has been a faculty member at Rutgers for nearly 30 years and served as department chair from 2003-2006. She teaches the department's Introduction to Communication (Comm 101), in addition to teaching Family Communication; Relationships and Identities in Interaction; Language, Behavior and Communication; and Interpersonal Communication. She teaches Honors Seminars for the SAS Honors Program in Storytelling in Everyday Conversation, and Communication and Construction of Family. She also teaches two Byrne Seminars: How to do things with storytelling; and (with Galina Bolden) "It's Not Fair!": Complaining in Everyday Conversation.
Centers, Labs, and Clusters
Mandelbaum, J. (2014). How to do things with requests: Requests sequences at the family dinner table. Drew, P. & Couper-Kuhlen, E. (Eds.) Requesting in Social Interaction (pp. 215-241). Amsterdam: John Benjamins.
Kitzinger, C. & Mandelbaum, J. (2013). Word selection and social identities in talk-in-interaction. Communication Monographs, 80, 2, 176-198.
Mandelbaum, J. (2013). Storytelling in conversation. In Sidnell, J. & Stivers, T. (Eds.) Handbook of Conversation Analysis (pp. 492-508). Cambridge: Cambridge University Press.
Awards & Recognitions
Top Four Competitive Paper Award, Language and Social Interaction Division, National Communication Association, 2013
Warren I. Susman Award for Excellence in Teaching, Rutgers University, 2000
Teaching Excellence Award, School of Communication Information and Library Studies, Rutgers University, 2000
- Health, Wellness, and Interaction
- Health Interaction
- Conversation Analysis
- Children and Families
- Health Communication
- Family Communication
- Qualitative Research
- Young Adults