The Ivory Tower-2000: Images, Ironies, Opportunities.  Daniel Gorenstein Memorial Lecture, Rutgers University, Apr, 2000.

Challenges and Opportunities for Information and Guest Services Professionals, Annual Conference Keynote Address, Rutgers University, New Brunswick, June, 2000.

The Ivory Tower-2000: Images, Ironies, Opportunities.  Keynote video address at the International Convention on Quality in Higher Education 2000, Republic of Mauritius, July, 2000.

Strategic Planning and Measurement in Higher Education.  University of California-Berkeley, September 2000.

Toward a Balanced Scorecard for Higher Education , Central Association of College and University Business Officers, Orlando, October 2000.

Baldrige-Based Approaches to Academic Assessment and Planning, University of Cincinnati, February, 2002.

Baldrige-Based Approaches to Academic Assessment and Planning, Miami University, February, 2002.

Higher Education Continuous Improvement Trends and Programs. Council of Higher Education Management Associations (CHEMA), Quebec City, May, 2002.

Toward a New Vision of Excellence in Higher Education. Senior Staff Conference, University of Ulster, Belfast, Northern Ireland, May, 2003.

The Faculty Is the University, Institute for Excellence in Teaching and Learning, Texas State University, San Marcos, TX, Oct. 2003.