Ruben, B. D., The Face of Higher Education: An Introduction to Service Excellence and Quality on the Front Line. Dubuque, IA: Kendall-Hunt, 1996, 124 pp. (B)

Tromp, S. A., D. D. Warner, B. D. Ruben, and D. Waldman, Process Improvement in Higher Education.  Dubuque, IA: Kendall-Hunt, 1997, 104 pp. (B)

Scanlan, P. M., S. Pick, and B. D. Ruben, Total Quality Management Applied to New Jersey Shore Clean Up, Renewable Resources Journal, 16(3), Autumn, 1998. (A)

Ruben, B., and L. Sandmeyer, The National Consortium for Continuous Improvement’s Role in Higher Education, Business Officer, Aug, 2001. (I)

Chayko, Mary. Pioneers of Public Sociology: Thirty Years of Humanity and Society. (With Corey Dolgon). 2010. Cambridge, MA: Sloan Publishing

Ruben, B. D., Pursuing Excellence in Higher Education: Eight Fundamental Principles. San Francisco: Jossey-Bass, 2004, 420 pp. (B)

Ruben, B. D., Linking Communication Scholarship and Professional Practice in Colleges and Universities. Journal of Applied Communication Research, 33(4), Nov 2005, 294-304. (A)

Ruben, B. D., Excellence in Higher Education: Workbook and Scoring Guides.  Washington, D.C.: National Association of College and University Business Officers, 2005, 119 pp. (B)

Ruben, B. D., What Leaders Need to Know and Do: A Leadership Competencies Scorecard. Washington, DC: National Association of College and University Business Officers, 2006, 79 pp. (B)

Tromp, S. and B. D. Ruben, Organizational Climate Assessment, Organizational Development Series. Washington, CD: National Association of College and University Business Officers, 2007. (E)