Physician-Patient Communication: The Literature and Its Implications.  West Virginia Medical School, Morgantown, WV, August, September 1990

Building Effective Client and Colleague Relationships: Lessons from Patients, the Literature, and the Pet Shop. Mid-Atlantic College Health Association, Pittsburgh, PA, October 1990.

Stories Patients Tell:  The Role of Interpersonal Communication In Patients’ Narratives On Memorable Health Care Encounters And Experiences. International Communication Association, May 1991, Chicago.  ERIC No. ED 334626, May 1991, 19 pp.

Intercollegiate Consortium-Building for HIV/AIDS Education – Communication Strategies and Outcomes: A Progress Report (with W. David Burns, Fern Goodhart, Jeff Gould and Nurit Guttman).  Third Annual University of Kentucky, Health Communication Conference, Lexington, KY, April 1992.

The College Health Service Experience: What Patients Remember (with N. Guttman and D. Christensen). International Communication Association, Miami, FL, May 1992.

What Students Remember: Teaching, Learning, and Human Communication.  Keynote Address.  Rutgers University Teaching Assistant Orientation, New Brunswick, NJ, August 1992.

Critical Dimensions in Health Care Encounters from the Patient Perspective: The Role of Interpersonal Communication Sensitivity and Skill.  Association of Schools of Allied Health Care Professions, Orlando, FL, November 1992.

The Faculty Role and the Culture of Higher Education: Implications for Quality Initiatives in Higher Education.  The Conference Board, New York, July 1995.

Tradition of Excellence: Baldrige-Based Assessment of Higher Education Quality. New Jersey Higher Education Roundtable, Pemberton, NJ, February, 1995.

A Comprehensive Approach to Quality in Higher Education.  National Conference on Quality and Retention, New York, July, 1995.