Baldrige-Based Approaches to Academic Assessment and Planning, Miami University, February, 2002.

Organizational Assessment, Planning and Improvement:  Integrating Academic and Administrative Perspectives, Holy Family College, Philadelphia, April, 2002.

Advancing Service Excellence and Improving Campus Culture:  Implications for the Core Mission.  Keynote Lecture, University of Wisconsin Quality Showcase, University of Wisconsin-Madison, April, 2002.

Higher Education Effectiveness:  Corporate Techniques in Educational Planning.  Center for the Advancement of Postsecondary Education Lecture Series, University of Wisconsin-Madison, April, 2002.

Higher Education Continuous Improvement Trends and Programs. Council of Higher Education Management Associations (CHEMA), Quebec City, May, 2002.

The Rutgers Excellence in Higher Education Assessment Framework:  A Comparison with the Baldrige, North Central Accrediting Association (AQIP), and Middle States Accrediting Association Frameworks.  National Consortium for Continuous Improvement in Higher Education (NCCI), Vancouver, July, 2002.

The Rutgers Excellence in Higher Education Program: 2002 Update and Lessons Learned.  National Association of College and University Business Officers, Vancouver, July, 2002

Toward a New Vision of Excellence in Higher Education. Senior Staff Conference, University of Ulster, Belfast, Northern Ireland, May, 2003.

The Faculty Is the University, Institute for Excellence in Teaching and Learning, Texas State University, San Marcos, TX, Oct. 2003.

Fundamental Challenges Facing Higher Education. University Lecture Series, Texas State University, San Marcos, TX, Oct., 2003.