Ruben, B. D., What Students Remember:  Teaching, Learning and Human Communication.  In Quality in Higher Education (B.D. Ruben, ed.), New Brunswick, NJ: Transaction Books, 1995, 189-199. (C)

Ruben, B. D., Defining and Assessing “Quality” in Higher Education:  Beyond TQM.  In Quality in Higher Education (B.D. Ruben, ed.), New Brunswick, NJ: Transaction Books, 1995, 157-171. (C)

Ruben, B. D., The Quality Approach in Higher Education: Concepts and Context for Change.  In Quality in Higher Education (B.D. Ruben, ed.), New Brunswick, NJ: Transaction Books, 1995,

1-34. (C)

Ruben, B. D., Quality in Higher Education, New Brunswick, NJ: Transaction Books, 1995, 321 pp. (B)

Ruben, B. D., The Face of Higher Education: An Introduction to Service Excellence and Quality on the Front Line. Dubuque, IA: Kendall-Hunt, 1996, 124 pp. (B)

Tromp, S. A., D. D. Warner, B. D. Ruben, and D. Waldman, Process Improvement in Higher Education.  Dubuque, IA: Kendall-Hunt, 1997, 104 pp. (B)

Ruben, B. D. and J. Lehr, Excellence in Higher Education: A Guidebook for Self-Assessment, Strategic Planning and Improvement in Higher Education.  Dubuque, IA: Kendall-Hunt, 1997, 47 pp. (B) Collateral publication:

Scanlan, P. M., S. Pick, and B. D. Ruben, Total Quality Management Applied to New Jersey Shore Clean Up, Renewable Resources Journal, 16(3), Autumn, 1998. (A)

Ruben, B. D. and Lehr, J. K., Excellence in Higher Education: A Baldrige-based Self-Assessment Guide for Higher Education.  Assessment Update, 11(1), Jan/Feb, 1999. (A)

Ruben, B. D., Excellence in Higher Education 2000: A Guide to Organizational Assessment,  Planning and Improvement.  Washington, D.C.: National Association of College and University Business Officers, 2000, 77 pp. (B)