Doerfel, M. L., and B. D. Ruben, Benchmarking in Higher Education: Becoming More Adaptive, Innovative and Interactive Organizations, in Benchmarking in Higher Education, ed by J. Schuh and B. Bender, San Francisco: Jossey-Bass, 2002, 5-26. (A)

Ruben, B. D., Excellence in Higher Education 2003-2004: A Baldrige-Based Guide to  Organizational Assessment, Improvement and Leadership.  Washington, D.C.: National Association of College and University Business Officers, 2003, 62 pp. (B)  Collateral publications: 

Connaughton, S. L., F. L. Lawrence, and B. D. Ruben, Leadership Development as a Systematic and Multidisciplinary Enterprise, Journal of Education for Business, 79(1), Sept/Oct 2003, 46-51.  (A)

Tromp, S., and B. D. Ruben, Facilitator’s Guide to Strategic Planning in Higher Education: A Leader’s Guide CD ROM, Washington, D.C.: National Association of College and University Business Officers, 2004. (E)

Tromp, S., and B. D. Ruben, Strategic Planning in Higher Education: A Leader’s Guide, Washington, D.C.: National Association of College and University Business Officers, 2004,

117 pp.  (B)  Collateral publication:

Ruben, B. D., Pursuing Excellence in Higher Education: Eight Fundamental Principles. San Francisco: Jossey-Bass, 2004, 420 pp. (B)

Connaughton, S. L., & Ruben, B. D. (2005). Millennium Leadership Inc: A Case Study of Computer and Internet-based Communication in a Simulated Organization. In P. Zemliansky & K. St. Amant (Eds.), Internet-based Workplace Communications: Industry and Academic Perspectives (pp. 40-67). Hershey, PA: Idea Group, Inc.

Ruben, B. D., The Center for Organizational Development and Leadership at Rutgers University:  A Case Study, “Organization Development and Change in Universities. A special issue of Advances in Developing Human Resources, 7(3), 2005, 368-395. (C)

Ruben, B. D., Linking Communication Scholarship and Professional Practice in Colleges and Universities. Journal of Applied Communication Research, 33(4), Nov 2005, 294-304. (A)

Ruben, B. D., Excellence in Higher Education: Facilitator’s Guide.  Washington, D.C.: National Association of College and University Business Officers, 2005. (E)