The Malcolm Baldrige Organizational Assessment Framework: A Tool for Assessment, Strategic Planning, and Organizational Learning.  Faculty of Management Colloquium Series, School of Business, Rutgers University, November, 1997.

Baldrige on Campus: The Excellence in Higher Education Approach to Quality Self Assessment, Strategic Planning and Improvement in Higher Education.  University of North Carolina-Chapel Hill, October, 1997.

Physician-Patient Communication Issues in the Diagnosis and Treatment of Migraine Patients.  Glaxo Wellcome National Physician Forum. Orlando, February, 1998.

Succeeding at Work: Skills and Competencies Needed by College and University Graduates in the Workplace (with Jocelyn Williams).  Higher Education-Corporate Quality Forum, University of Wisconsin-Madison, Oct, 1998

Mission-to-Measures:  An Approach to Performance Measurement, National Association of College and University Business Officers (NACUBO), San Antonio, TX, 1999.

Keynote Address:  Reflections on the Ivory Tower, National Consortium for Continuous Improvement in Higher Education-California State University System Higher Education Quality Conference, San Francisco, November, 2000

Applying the Framework to Academic and Administrative Assessment and Planning.  An Introduction.  Baldrige Goes to College Conference, Sponsored by the W.K. Kellogg Foundation, New Brunswick, NJ, June, 2001

Why Do Bad Things Happen to Good Initiatives:  Understanding and Managing Organizational Change, National Association of College and University Business Officers, Chicago, March, 2002

Organizational Assessment, Planning and Improvement:  Integrating Academic and Administrative Perspectives, Holy Family College, Philadelphia, April, 2002.

Advancing Service Excellence and Improving Campus Culture:  Implications for the Core Mission.  Keynote Lecture, University of Wisconsin Quality Showcase, University of Wisconsin-Madison, April, 2002.