Stories Patients Tell:  The Role of Interpersonal Communication In Patients’ Narratives On Memorable Health Care Encounters And Experiences. International Communication Association, May 1991, Chicago.  ERIC No. ED 334626, May 1991, 19 pp.

A Baldrige-Based Approach to Higher Education Self-Assessment, Strategic Planning and Quality Improvement.  (with B. Bury, J. Lehr and M. Rison).  American Association of Higher Education, Boston, June, 1995.

The Quality-Communication Linkage: A Critical Relationship for Higher Education.  Ford Motor Company-Wayne State University Symposium, Detroit, October, 1995.

The Quality-Communication Linkage: A Critical Relationship for Higher Education.  Ford Motor Company-University of Texas Symposium, Dearborn, MI, May, 1996.

Excellence in Higher Education: A Baldrige-Based Approach to Quality Self Assessment, Strategic Planning and Improvement in Higher Education. The Milestone University Case. American Association of Higher Education, Washington, DC, September, 1997.

The Malcolm Baldrige Organizational Assessment Framework: A Tool for Organizational Intervention and Learning.  Organizational Psychology Colloquium Series, Graduate School of Applied and Professional Psychology, Rutgers University, March, 1998.

Excellence in Higher Education, A Baldrige-Based Approach to Assessment, Planning, and Organizational Development: Update.  National Association of College and University Business Officers, Chicago, July 2000.

Assessing Organizational Development and Improvement Initiatives: Rationale, Methods, and Outcomes. University of Wisconsin-Madison, Wisconsin Center for Post-Secondary Education (WISCAPE), March, 2005.

Linking Accreditation Standards and the Malcolm Baldrige Framework: An Integrated Approach to Continuous Assessment, Planning and Improvement. Annual Conference of the Middle States Commission on Higher Education, Baltimore, MD, December, 2005.

Leading Successful Change Efforts: The Knowing-Doing Paradox. Annual Conference on the Future of Higher Education, jointly sponsored by the Society for College and University Planning (SCUP), the National Association for College and University Business Officers NACUBO), and the Association of Physical Plant Administrators (APPA), Honolulu, Hawaii, July, 2006.