Silcock, B. W., & Keith, S. (2002). Translating the Tower of Babel: Issues of language and culture in converged newsrooms, a pilot study. Presented at the Association for Education in Journalism and Mass Communication Convention 2002, August, Miami Beach, Florida. The paper was later presented by invitation to the Dynamics of Converged Media conference, November 15, 2002, University of South Carolina, Columbia, S.C.; the Ethics Across the Professions conference, March 19-­‐21, 2003, University of South Florida St. Petersburg; and as part of the a panel titled The Next-­‐Generation Newsroom: Media Convergence and Newsplex at the Broadcast Educators Association conference, April 5, 2003, Las Vegas.

Radford, M. L. & Connaway, L. S. (2008). Cordial connections: Evaluating virtual reference from user, non-user, and librarian perspectives using the critical incident technique. In: Education and Training in Digital Libraries & Reference in Digital Environments. Conference Proceedings for the LIDA 2008 (Libraries in the Digital Age) Conference, Dubrovnik and Mljet, Croatia, June 2-7, 2008. Edited by Josipa Selthofer, Tatjana Aparac-Jelusic, & Maja Krtalic, pp. 56-67.