Changing Perspectives on the Communication Field: The View From Within and That From Without. Eastern Communication Association, Providence, RI, May 1985.

Communication Competence in Intercultural Contexts. Speech Communication Association, New Orleans, LA, November 1988.

Communication Between Caregiver and Patients in University Health Care Environments.  American College Health Association. Washington, DC, May 1989.

Intercultural Communication Competence in Systems Perspective (with Y. Y. Kim).  Speech Communication Association, San Francisco, CA, November 1989.

Common Terms in Definitions of Communication and Information: The Ties That Bind  (with J. Schement).  International Communication Association, Dublin, June 1990.

The College Health Service Experience: What Patients Remember (with N. Guttman and D. Christensen). International Communication Association, Miami, FL, May 1992.

The Faculty Role and the Culture of Higher Education: Implications for Quality Initiatives in Higher Education.  The Conference Board, New York, July 1995.

A Comprehensive Approach to Quality in Higher Education.  National Conference on Quality and Retention, New York, July, 1995.

Communicating Quality: Lessons and Successes.  New Jersey Quality Roundtable, Trenton State University, Trenton, NJ, April, 1996.

Higher Education Quality Initiatives: The Communication Challenge.  Business-Higher Education Total Quality Forum, Pittsburgh, March, 1996.