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Radford, M. L. (spring, 1998). Approach or avoidance? The role of nonverbal communication in the academic library user’s decision to initiate a reference encounter. Library Trends 46(4), 699-717.
Radford, M. L. & Wagner, K. W. (fall, 2000). Communication webagogy 2.0: More click, less drag in using the Web for research and teaching. The New Jersey Journal of Communication 8(2), 245-249.
Bolander, R.C., Connaway, L. S., & Radford, M. L. (2006). Seeking Synchronicity: OCLC and Rutgers researchers explore virtual reference services by analyzing chat transcripts. NextSpace 2:18-19.
Radford, M. L. (summer, 2006). The critical incident technique and the qualitative evaluation of the Connecting Libraries and Schools Project. Library Trends 54(1), 46-64.
Cultural approaches to media studies, with a focus on major theories and critical analysis of media and popular culture.
Connaway, L. S. & Radford, M. L. (2007). The thrill of the chase in cyberspace: A report of focus groups with live chat librarians. Informed Librarian Online [electronic journal].
Connaway, L. S., Radford, M. L., & Dickey, T. J. (December/January, 2008). On the trail of the elusive non-user: What research in virtual reference environments reveals. ASIST Bulletin 34(2).
Radford, M. L. (January/February, 2008). How to conduct a focus group. Marketing Library Services 22(1), 1-3.
Radford, M. L. (winter, 2008). A personal choice: Reference service excellence. Reference and User’s Services Quarterly 48(2), 108-115.
Radford, M. L. (2011). Foreword. In: Douglas Cook and Leslie Farmer (Eds.). Using Qualitative Methods in Action Research: How Librarians Can Get to the Why of Data, pp. xi-xii. Chicago: ACRL.