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Radford, M.L., Connaway, L.S., Mikitish, S., Alpert, M., Shah, C. & Cooke, N. (2013). Conceptualizing collaboration and community in virtual reference and social question and answer services. Information Research, 18(3) paper S06.
Connaway, L. S. & Radford, M. L. (2007). Service sea change: Clicking with screenagers through virtual reference. In: Sailing into the Future: Charting our Destiny. Proceedings of the Thirteenth National Conference of the Association of College and Research Libraries, March 29-April 1, 2007, Baltimore, Maryland. Edited by Hugh Thompson, Chicago: ACRL/ALA, pp. 191-197.
Connaway, L.S., de Gaia, J., & Radford, M.L. (2007). Social networking: The confluence of content, collaboration and community. In: Applying Web 2.0: Innovation, Impact, and Implementation Conference Proceedings. Online Information 2007, London, England, December 4-6, 2007. Edited by Helen Jezzard, pp. 161-162.
Radford, M. L. & Connaway, L. S. (2008). Cordial connections: Evaluating virtual reference from user, non-user, and librarian perspectives using the critical incident technique. In: Education and Training in Digital Libraries & Reference in Digital Environments. Conference Proceedings for the LIDA 2008 (Libraries in the Digital Age) Conference, Dubrovnik and Mljet, Croatia, June 2-7, 2008. Edited by Josipa Selthofer, Tatjana Aparac-Jelusic, & Maja Krtalic, pp. 56-67.
Connaway, L. S., Radford, M. L., & Williams, J. D. (2009). Engaging net gen students in virtual reference: Reinventing services to meet their information behaviors and communication preferences. Proceedings of the Fourteenth Annual National Conference of the Association of College and Research Libraries, March 12-15, 2009, Seattle, WA. Chicago: ACRL/ALA, pp. 10-27.
Audience studies investigates the nature of audiences, how audiences emerge, and how audiences can be studied.
Radford, M. L. (1989). Interpersonal communication theory in the library context: A review of current perspectives. In Bohdan S. Wyner. (Ed.) Library and Information Science Annual (Vol. 5). Englewood, CO: Libraries Unlimited.
Radford, M. L. (2008). Interpersonal communication in virtual reference encounters in the Library LAWLINE Consortium. In: R. David Lankes, Scott Nicholson, Marie L. Radford, Lynn Westbrook, Joanne Silverstein, and Philip Nast (Eds.) Virtual Reference Service: From Competencies to Assessment, pp. 77-88. NY: Neal-Schuman Publishers.
Radford, M. L. & Mon, L. (2008). Reference service in face-to-face and virtual environments. In: Marie L. Radford and Pamela Snelson (Eds.) Academic Library Research: Perspectives and Current Trends, pp. 1-47. Chicago: ACRL.
Radford, M.L. (2010). Theory meets practice: Educators and directors talk, remarks by Marie L. Radford. In: M. L. Radford & R. D. Lankes, (Eds.). Leading the Reference Renaissance: Current & Future Trends, pp. 34-38. NY: Neal-Schuman.