Radford, M. L., Kern, M. K., Sanchez, J., Mon, L., & Pomerantz, J. (2010). No more Lone Rangers: Setting the research and education agenda for collaborative information work in virtual environments (Wildcard panel). Online proceedings of the Fifth Annual iConference, University of Illinois at Urbana-Champaign, February 3-6, 2010.

Radford, M. L. & Connaway, L. S. (2010). “I stay away from the unknown, I guess.” Measuring impact and understanding critical factors for millennial generation and adult non-users of virtual reference services. Online proceedings of the Fifth Annual iConference, University of Illinois at Urbana-Champaign, February 3-6, 2010.

Radford, M. L. & Connaway, L. S. (2010). Digital natives meet digital libraries: Discovering their behaviors and preferences for information seeking. Libraries in the Digital Age (LIDA) 2010, Zadar, Croatia, May 24-28, 2010.

Shah, C., Radford, M.L., Connaway, L. S., Choi, E., & Kitzie, V. (2012). “How Much Change Do you Get from 40$?” - Analyzing and addressing failed questions on social Q&A. Proceedings of the 75th Annual Meeting of the American Society for Information Science and Technology, October 26-31, 2012, Baltimore, MD. Edited by Andrew Grove. Vol. 49.

Radford, M. L., Connaway, L. S., & Shah, C. (2012). Convergence and synergy: Social Q&A meets virtual reference services. Proceedings of the 75th Annual Meeting of the American Society for Information Science and Technology, October 26-31, 2012, Baltimore, MD. Edited by Andrew Grove. Vol. 49.

Mikitish, S. & Radford, M. L. (2013). Initial impressions: Investigating how future faculty value academic libraries. Presented at the Association of College & Research Libraries 2013 conference, April 10-13, 2013, Indianapolis, IN.

Radford, M.L., Connaway, L.S., Mikitish, S., Alpert, M., Shah, C. & Cooke, N. (2013). Conceptualizing collaboration and community in virtual reference and social question and answer services. Information Research, 18(3) paper S06.

Connaway, L. S. & Radford, M. L. (2007). Service sea change: Clicking with screenagers through virtual reference. In: Sailing into the Future: Charting our Destiny. Proceedings of the Thirteenth National Conference of the Association of College and Research Libraries, March 29-April 1, 2007, Baltimore, Maryland. Edited by Hugh Thompson, Chicago: ACRL/ALA, pp. 191-197.

Connaway, L.S., de Gaia, J., & Radford, M.L. (2007). Social networking: The confluence of content, collaboration and community. In: Applying Web 2.0: Innovation, Impact, and Implementation Conference Proceedings. Online Information 2007, London, England, December 4-6, 2007. Edited by Helen Jezzard, pp. 161-162.

Radford, M. L. & Connaway, L. S. (2008). Cordial connections: Evaluating virtual reference from user, non-user, and librarian perspectives using the critical incident technique. In: Education and Training in Digital Libraries & Reference in Digital Environments. Conference Proceedings for the LIDA 2008 (Libraries in the Digital Age) Conference, Dubrovnik and Mljet, Croatia, June 2-7, 2008. Edited by Josipa Selthofer, Tatjana Aparac-Jelusic, & Maja Krtalic, pp. 56-67.