This course is not being offered in the 2020-21 academic year; the schedule for 2021-22 and beyond is yet to be determined.

This course provides students the opportunity to develop the basic computer skills needed to manage an information technology operation in the business world. The class includes a broad coverage of technology concepts and trends underlying current and future developments in IT operations. We start by introducing the workplace environment of your staff, then moving to the background of the computer and its hardware devices components. The students will end with a broad base of knowledge and competency in hardware operations management including installation, configuration, diagnosing, preventative maintenance, and basic networking.

Upon successful completion of this course, students will be able to:

• Identify proper procedures for installing and configuring system components and devices.
• Identify safety procedures, environmental hazards, and preventative maintenance techniques.
• Distinguish popular motherboards, types of memory, bus architectures, internal cards; connectors and wiring.
• Define the printing process and identify procedures for servicing printers.
• Identify the unique components of portable systems.
• Differentiate between effective and ineffective behaviors related to customer satisfaction.
• Categorize various peripherals commonly connected to a computer.
• Identify appropriate system component upgrades.
• Design a preventative maintenance program for computer devices and performing preventative maintenance.
• Plan preventative guidelines to solve the environmental hazards associated with computing devices and proper disposal of computer equipment and data.
• Establish a troubleshooting model for computer systems that are your responsibility.
• Create a model of IT operations.
• Defend their chosen IT operations model.
• Judge the IT operations model of their fellow students.
• Analyze operations of existing computer support services.