Description:
This course explores a variety of approaches to conflict and the relevant contexts within which conflict management occurs. It covers three major areas of study: conflict theories, styles and approaches; mitigating and managing conflict; and conflict resolutions.
Learning Objectives:
By the end of the course, students should be able to:
1. Describe theories and research related to conflict management.
2. Examine the role of communication in conflict and conflict management processes.
3. Analyze the components of conflict that lead to constructive or destructive communication patterns.
4. Evaluate the appropriateness and effectiveness of strategies, methods, and responses for a given conflict situation.
5 Critique strategies for effective conflict management or mitigation of a given situation.