Ruben, B. D., Stress, Communication and Assertiveness: A Framework for Interpersonal Problem- Solving. In The 1983 Annual for Facilitators, Trainers, and Consultants (D. Goodstein and J. Pfeiffer, eds.), San Diego, CA: University Associates Press, 1983, 170-174. (C)
The 1983 Annual for Facilitators, Trainers, and Consultants