Ruben, B. D., Public Perceptions of Digestive Health and Disease:  Survey Findings and Communication Implications, Practical Gastroenterology, 10(2), 1986, 35-38, 40, 42. (A)

Bowman, J. C., and B. D. Ruben, Patient Satisfaction: Critical Issues in the Implementation and Evaluation of Patient Relations Training, Journa1 of Healthcare Education and Training, 1(2),1986, 24-27. (A)

Ruben, B. D., and J. C. Bowman, Patient Satisfaction: Critical Issues in the Theory and Design of Patient Relations Training, Journa1 of Healthcare Education and Training, 1(1), 1986, 1-5. (A)

Kreps, G. L., B. D. Ruben, M. W. Baker, and S. R. Rosenthal, A National Survey of Public Knowledge About Digestive Health and Diseases: Implications for Health Education, Public Health Reports, 102(3), 1987, 270-277. (A)

Ruben, B. D., The Health Caregiver-Patient Relationship:  Pathology, Etiology, Treatment. In Communication and Health:  Systems and Applications (E. B. Ray and L. Donohew, eds.), Hillsdale, NJ: Lawrence Erlbaum, 1989, 51-68. (C)

Ruben, B. D., Communicating with Patients.  Dubuque, IA: Kendall-Hunt, 1992, 116 pp. (B)

Ruben, B. D., and Nurit Guttman, Caregiver-Patient Communication: Readings. Dubuque, IA: Kendall-Hunt, 1993, 278 pp. (B)

Ruben, B. D., “Building Effective Client and Colleague Relationships: Insights from Patients, the Factory, the Classroom, and the Pet Shop,” Caregiver-Patient Communication: Readings (B. D.Ruben and N. Guttman, eds.) Dubuque, IA: Kendall-Hunt, 1993, 197-214. (C)

Ruben, B. D., What Patients Remember: A Content Analysis of Critical Incidents in Health Care, Health Communication, 5(2), 1993, 99-112. (A)

Ruben, B. D., Communication and the Quality of Care: Insights from the Hospital, the Factory, the Classroom and the Pet Shop.  In Communication Theory: A Casebook Approach. (L. Lederman and W. D. Gibson, ed.), Dubuque, IA: Kendall Hunt, 2000, 367-387. (C)