Ruben, B. D., Stress, Communication and Assertiveness: A Framework for Interpersonal Problem- Solving. In The 1983 Annual for Facilitators, Trainers, and Consultants  (D. Goodstein and J. Pfeiffer, eds.), San Diego, CA:  University Associates Press, 1983, 170-174. (C)

The 1983 Annual for Facilitators, Trainers, and Consultants