Radford, M. L. (2005). Virtual dialogs: Relational communication in chat reference encounters. Online proceedings of the International Communication Association 55th Annual Conference. NY, NY, May 26-30, 2005.

Kaske, N., Abels, E., Radford, M. L., & Lankes, R. D. (2005). Recent research findings on virtual reference services: What we have learned lately and what should we research next? Online proceedings of panel presented at the Virtual Reference Desk 7th Annual Digital Reference Conference, San Francisco, CA, November 14-15, 2005.

Radford, M. L. & Connaway, L. S. (2006). Virtual windows: Observing chat reference encounters through transcript analysis. Online Proceedings of a symposium: The Role of Observation and the Health of Community presented at the 19th International Association for People-Environment Studies, Alexandria, Egypt, September 11-16, 2006.

Radford, M. L. & Connaway, L. S. (2006). Information realities: Shaping the digital future for all. Paper: Seeking sustainability and singularity: evaluating virtual reference from user, non-user, and librarian perspectives. Online proceedings of The American Society for Information Science and Technology Conference, Austin, TX, November 3-9, 2006.

Radford, M.L. & Connaway, L. S. (2007). Connecting in cyberspace: The millennial generation and virtual reference service. Part of panel presentation: Behaviors and preferences of digital natives: Informing a research agenda, Online proceedings of The American Society for Information Science and Technology Conference, Milwaukee, Wisconsin, October 18-20, 2007.

Radford, M. L. & Connaway, L. S. (2009). Quality inquiry: User perspectives on virtual reference practice. Paper presented on panel: Social reference and digital reference: Online question answering practices in two diverse communities. ASIS&T 2009 Proceedings of the 72nd ASIS&T Annual Meeting, Thriving on Diversity – Information Opportunities in a Pluralistic World. Edited by Andrew Grove. Vol. 46. Conference held in Vancouver, BC, on November 6-11, 2009.

Radford, M. L. & Connaway, L. S. (2009). Thriving on theory: A new model for virtual 7 reference encounters. Paper presented on panel Opportunities, threats, & theoretical approaches: Research in traditional and social virtual reference quality. ASIS&T 2009 Proceedings of the 72nd ASIS&T Annual Meeting, Thriving on Diversity – Information Opportunities in a Pluralistic World. Edited by Andrew Grove. Vol. 46. Conference held in Vancouver, BC, on November 6-11, 2009.

Radford, M. L., Kern, M. K., Sanchez, J., Mon, L., & Pomerantz, J. (2010). No more Lone Rangers: Setting the research and education agenda for collaborative information work in virtual environments (Wildcard panel). Online proceedings of the Fifth Annual iConference, University of Illinois at Urbana-Champaign, February 3-6, 2010.

Radford, M. L. & Connaway, L. S. (2010). “I stay away from the unknown, I guess.” Measuring impact and understanding critical factors for millennial generation and adult non-users of virtual reference services. Online proceedings of the Fifth Annual iConference, University of Illinois at Urbana-Champaign, February 3-6, 2010.

Radford, M. L. & Connaway, L. S. (2010). Digital natives meet digital libraries: Discovering their behaviors and preferences for information seeking. Libraries in the Digital Age (LIDA) 2010, Zadar, Croatia, May 24-28, 2010.