Radford, M. L. & Connaway, L. S. (2009). Thriving on theory: A new model for virtual 7 reference encounters. Paper presented on panel Opportunities, threats, & theoretical approaches: Research in traditional and social virtual reference quality. ASIS&T 2009 Proceedings of the 72nd ASIS&T Annual Meeting, Thriving on Diversity – Information Opportunities in a Pluralistic World. Edited by Andrew Grove. Vol. 46. Conference held in Vancouver, BC, on November 6-11, 2009.

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