The Impact of Self-Assessment on Organizational Learning and Change Phase II: A Longitudinal Study of the Impact of the Baldrige/Excellence in Higher Education Program at Rutgers University (with Stacey L. Connaughton and Travis L. Russ). Annual Conference of the National Consortium for Continuous Improvement in Higher Education, Baltimore, MD, July, 2005

Annual Conference of the National Consortium for Continuous Improvement in Higher Education