Connaway, L. S., Radford, M. L., & Dickey, T. J. (December/January, 2008). On the trail of the elusive non-user: What research in virtual reference environments reveals. ASIST Bulletin 34(2).

Radford, M. L. (January/February, 2008). How to conduct a focus group. Marketing Library Services 22(1), 1-3.

Radford, M. L. (winter, 2008). A personal choice: Reference service excellence. Reference and User’s Services Quarterly 48(2), 108-115.

Radford, M. L. (2011). Foreword. In: Douglas Cook and Leslie Farmer (Eds.). Using Qualitative Methods in Action Research: How Librarians Can Get to the Why of Data, pp. xi-xii. Chicago: ACRL.

Radford, M. L. (2012). Essay. Living culture: Shushing, shelving, & stamping. In: Anastacia Kurylo (Ed.). Inter/Cultural Communication: Representation and Construction of Culture, pp. 240-241. Thousand Oaks, CA: Sage.

Mintz, M., Radford, M. L., Ford, E., Valenza, J. (2014) The myth and the reality of the evolving patron: A report and reactions to the 2013 RUSA President’s Program with Lee Rainie. RUSQ, 53(2), pp. 174-178.

Radford, M. L. (November, 2001). Review of: Unobtrusive Evaluation of Reference Service and Individual Responsibility: The Canadian Experience, by Juris Dilevko (2000, Westport CN: Ablex). Journal of Academic Librarianship, 27(6), 487-488.

Radford, M. L. (June, 2008). Review of: Constructing Grounded Theory: A Practical Guide through Qualitative Analysis, by Kathy Charmaz (2006, London: Sage Publications). Library & Information Science Research, 30(2), 158-159.

Radford, M. L. & Thompson, J. (2004). “Yo dude! Y R U typin so slow?” Online proceedings of the Virtual Reference Desk 6th Annual Conference, Cincinnati, OH, November 8-9, 2004.

Radford, M. L. (2005). Virtual dialogs: Relational communication in chat reference encounters. Online proceedings of the International Communication Association 55th Annual Conference. NY, NY, May 26-30, 2005.