Radford, M. L. & Connaway, L. S. (2012). Chattin’ ‘bout my generation: comparing virtual reference use of Millennials to older adults. In: M. L. Radford (Ed.). Leading the Reference Renaissance: Today’s Ideas for Tomorrow’s Cutting Edge Services, pp. 35-46. NY: Neal-Schuman.

Leading the Reference Renaissance: Today’s Ideas for Tomorrow’s Cutting Edge Services