Lankes, R. D., Nicholson, S., Radford, M. L., Westbrook, L., Silverstein, J., & Nast, P. (Eds.) (2008). Virtual Reference Service: From Competencies to Assessment. NY: Neal-Schuman.
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Lankes, R. D., Nicholson, S., Radford, M. L., Westbrook, L., Silverstein, J., & Nast, P. (Eds.) (2008). Virtual Reference Service: From Competencies to Assessment. NY: Neal-Schuman.