Ruben, B. D., and R. Gigliotti, Snapshots of Academic and Senior Administrator Leadership Programs at Committee on Institutional Cooperation (CIC), New Brunswick, NJ: Center for Organizational Development and Leadership/Champaign: IL: Committee on Institutional Cooperation: Academic Leadership Development Program, 2014.

Ruben, B. D., What Undergraduate Students Remember:  Thoughts on Teaching, Learning, and Interpersonal Communication.  New Jersey Institute for Collegiate Teaching and Learning  Newsletter, 4(1), Spring, 1993. (A)

Ruben, B. D., Tradition of Excellence:  Higher Education Quality Self-Assessment Guide. Dubuque, IA:  Kendall-Hunt, 1994, 60 pp. (B

Ruben, B. D., What Students Remember:  Teaching, Learning and Human Communication.  In Quality in Higher Education (B.D. Ruben, ed.), New Brunswick, NJ: Transaction Books, 1995, 189-199. (C)

Ruben, B. D., Defining and Assessing “Quality” in Higher Education:  Beyond TQM.  In Quality in Higher Education (B.D. Ruben, ed.), New Brunswick, NJ: Transaction Books, 1995, 157-171. (C)

Ruben, B. D., The Quality Approach in Higher Education: Concepts and Context for Change.  In Quality in Higher Education (B.D. Ruben, ed.), New Brunswick, NJ: Transaction Books, 1995,

1-34. (C)

Ruben, B. D., Quality in Higher Education, New Brunswick, NJ: Transaction Books, 1995, 321 pp. (B)

Ruben, B. D., The Face of Higher Education: An Introduction to Service Excellence and Quality on the Front Line. Dubuque, IA: Kendall-Hunt, 1996, 124 pp. (B)

Tromp, S. A., D. D. Warner, B. D. Ruben, and D. Waldman, Process Improvement in Higher Education.  Dubuque, IA: Kendall-Hunt, 1997, 104 pp. (B)

Ruben, B. D. and J. Lehr, Excellence in Higher Education: A Guidebook for Self-Assessment, Strategic Planning and Improvement in Higher Education.  Dubuque, IA: Kendall-Hunt, 1997, 47 pp. (B) Collateral publication: