Excellence in Higher Education: A Baldrige-Based Approach to Quality Self Assessment, Strategic Planning and Improvement in Higher Education – A Progress Report (with J. Lehr).  American Association for Higher Education, Higher Education Quality Coordinator’s Network, Orlando, February, 1997.

Physician-Patient Communication in the Treatment  of Migraine Patients.  GlaxoWellcome National Speakers Symposium. Orlando, 1997; Phoenix, 1997.

Provider-Patient Communication Issues and Skills in the Smoking Cessation Treatment.  GlaxoWellcome National Speakers Symposium. Columbia, MD, 1997; Arlington, VA, 1997; Charleston, WVA, 1997.

Succeeding at Work:  Skills and Competencies Needed by College and University Graduates in the Workplace.  (with J. Williams).   The Conference Board, New York, November, 1997.

Excellence in Higher Education: A Baldrige-Based Approach to Quality Self Assessment, Strategic Planning and Improvement in Higher Education. The Milestone University Case. American Association of Higher Education, Washington, DC, September, 1997.

Excellence in Higher Education: Quality Self Assessment, Strategic Planning and Improvement in Higher Education.  Howard University, October, 1997.

The Malcolm Baldrige Organizational Assessment Framework: A Tool for Assessment, Strategic Planning, and Organizational Learning.  Faculty of Management Colloquium Series, School of Business, Rutgers University, November, 1997.

Baldrige on Campus: The Excellence in Higher Education Approach to Quality Self Assessment, Strategic Planning and Improvement in Higher Education.  University of North Carolina-Chapel Hill, October, 1997.

Leadership, Communication and Quality.  Hubert Humphrey Fellows Program.  Bloustein School of Public Policy, Rutgers University, February, 1998.

The Malcolm Baldrige Organizational Assessment Framework: A Tool for Organizational Intervention and Learning.  Organizational Psychology Colloquium Series, Graduate School of Applied and Professional Psychology, Rutgers University, March, 1998.