Challenges and Opportunities for Information and Guest Services Professionals, Annual Conference Keynote Address, Rutgers University, New Brunswick, June, 2000.

The Ivory Tower-2000: Images, Ironies, Opportunities.  Keynote video address at the International Convention on Quality in Higher Education 2000, Republic of Mauritius, July, 2000.

Strategic Planning and Measurement in Higher Education.  University of California-Berkeley, September 2000.

Excellence in Higher Education, A Baldrige-Based Approach to Assessment, Planning, and Organizational Development: Update.  National Association of College and University Business Officers, Chicago, July 2000.

Toward a Balanced Scorecard for Higher Education , Central Association of College and University Business Officers, Orlando, October 2000.

Excellence in Higher Education:  A Baldrige-Based Approach to Organizational Assessment, Planning, Leadership and Development-Overview and Results.  Eastern Association of College and University Business Officers, Boston, October 2000.

Keynote Address:  Reflections on the Ivory Tower, National Consortium for Continuous Improvement in Higher Education-California State University System Higher Education Quality Conference, San Francisco, November, 2000

Managing Organizational Change. National Association of College and University Business Officers, Denver, October 2000.

Applying the Framework to Academic and Administrative Assessment and Planning.  An Introduction.  Baldrige Goes to College Conference, Sponsored by the W.K. Kellogg Foundation, New Brunswick, NJ, June, 2001

A Vision for Change: Strategies for Promoting Change at Rutgers.  National Association of State Universities and Land-Grant Colleges, Atlanta, June, 2001