Radford, G. P. & Radford, M. L. (spring, 2005). Structuralism, post-structuralism, and the library: de Saussure and Foucault. Journal of Documentation 51(1), 60-78.

Radford, M. L. (June, 2006). Encountering virtual users: A qualitative investigation of interpersonal communication in chat reference. Journal of the American Society for Information Science and Technology 57(8), 1046-1059.

Radford, M. L. & Kern, M. K. (winter, 2006). A multiple-case study investigation of the discontinuation of nine chat reference services. Library & Information Science Research 28(4), 521-547.

Radford, M. L. & Connaway, L. S. (February, 2007). “Screenagers” and live chat reference: living up to the promise. Scan 26(1), 31-39.

Connaway, L. S., Radford, M. L., Dickey, T. J., Williams, J. D., & Confer, P. C. (June, 2008). Sense-making and synchronicity: Information-seeking behaviors of Millennials and Baby Boomers. Libri 58(2), 123-135.

Radford, M. L. (1993). Relational aspects of reference interactions: A qualitative investigation of the perceptions of users and librarians in the academic library. Unpublished doctoral dissertation, Rutgers, The State University of New Jersey. DAI A54/07, 2368.

Connaway, L. S. & Radford, M. L. (June, 2010). Virtual reference service quality: Critical components for adults and the net-generation. Libri 60(2), 165-180.

Radford, M. L., Connaway, L. S., Confer, P., Sabolsci-Boros, S., & Kwon, H. (spring 2011). “Are we getting warmer?” Query clarification in live chat virtual reference. Reference & User Services Quarterly 50(3), 259-279. (Received RUSA Reference Service Press Award, 2011)

Connaway, L. S., Dickey, T. J., & Radford, M. L. (June, 2011). “If it’s too inconvenient I’m not going after it”: Convenience as a critical factor in information-seeking behaviors. Library & Information Science Research 33(3), 179-190. Nominated for the Jesse Shera research award by LISR editors.

Radford, M. L., Radford, G. P., Connaway, L. S. & DeAngelis, J. A., (October, 2011). On virtual face-work: An ethnography of communication approach to a live chat reference interaction. The Library Quarterly 81(4), 431-453. Nominated for the Jesse Shera research award by Library Quarterly editors.