Communicating Quality: Lessons and Successes.  New Jersey Quality Roundtable, Trenton State University, Trenton, NJ, April, 1996.

Higher Education Quality Initiatives: The Communication Challenge.  Business-Higher Education Total Quality Forum, Pittsburgh, March, 1996.

The Quality-Communication Linkage: A Critical Relationship for Higher Education.  Ford Motor Company-University of Texas Symposium, Dearborn, MI, May, 1996.

University Leadership Opportunities for the Field of Communication: The Case of Rutgers QCI – The Rutgers Program for Organizational Quality and Communication Improvement.  (with J. Lehr). Speech Communication Association/Association of Communication Administrators, San Diego, November, 1996.

Excellence in Higher Education: A Baldrige-Based Approach to Quality Self Assessment, Strategic Planning and Improvement in Higher Education – A Progress Report (with J. Lehr).  American Association for Higher Education, Higher Education Quality Coordinator’s Network, Orlando, February, 1997.

Physician-Patient Communication in the Treatment  of Migraine Patients.  GlaxoWellcome National Speakers Symposium. Orlando, 1997; Phoenix, 1997.

Provider-Patient Communication Issues and Skills in the Smoking Cessation Treatment.  GlaxoWellcome National Speakers Symposium. Columbia, MD, 1997; Arlington, VA, 1997; Charleston, WVA, 1997.

Succeeding at Work:  Skills and Competencies Needed by College and University Graduates in the Workplace.  (with J. Williams).   The Conference Board, New York, November, 1997.

Excellence in Higher Education: A Baldrige-Based Approach to Quality Self Assessment, Strategic Planning and Improvement in Higher Education. The Milestone University Case. American Association of Higher Education, Washington, DC, September, 1997.

Excellence in Higher Education: Quality Self Assessment, Strategic Planning and Improvement in Higher Education.  Howard University, October, 1997.